Thank you for shopping at XALTORIPHON. We strive to ensure your complete satisfaction with every purchase. If you experience any issues with your order, please review our refund terms below to understand how we can assist you.
To qualify for a refund, items must be returned in their original condition and packaging within 30 days of purchase. The product should be undamaged, unused, and include all accessories.
Certain products are exempt from being returned, including:
To initiate a refund, please contact our customer service team at [email protected] with your order details and reason for return. Our team will assist you with the return process.
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [email protected].
To return your product, you should mail your product to: XALTORIPHON Returns, 1234 Elm Street, Springfield, IL, 62704, USA. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions regarding our refund policy, please contact our customer support team at [email protected].